Designing Digital Coaches for the Flow of Work and Learning

For our first webinar of 2026 we discussed "Designing Digital Coaches for the Flow of Work and Learning" with expert Chris King.

This session explored how a performance-first mindset and workflow learning tools can close that Transfer Gap. Using frameworks like the 5 Moments of Need, we focused on what people actually need to do in real contexts, completing critical workflows, navigating complex assessments, or performing unfamiliar tasks.

Through the recording you'll learn how to move beyond “more content” toward solutions that support real-time performance, map risks and workflows, and guide learners through complex cognitive tasks. We also showed how these methods strengthen problem-based learning, simulations, and verifiable competencies in an AI-driven world.

• Use a lightweight Rapid Workflow Analysis to map a workflow or a problem-based learning scenario and identify where performers are most likely to struggle.

• Differentiate content from performance support, deciding when microlearning is enough and when an Electronic Performance Support System (EPSS) or digital scaffold is needed to guide complex tasks.

• Generate practical ideas for in-the-flow supports (checklists, guides, embedded resources, AI-assisted helpers) that can live in a workflow tool, LMS, or simulation environment.

Chris King believes that effective learning must drive behavior change... otherwise, what’s the point?

As the former Executive Director of the 5 Moments of Need® Academy, he champions digital coaches, workflow learning, and strategies to enhance organizational performance.

Now a consultant, project manager, AI Experimenter-in-Chief, and innovation catalyst, Chris applies modern methodologies to drive impact and get [stuff] done.

He balances that out with the fun stuff of being Dad, husband, musician, and outdoorsman.