Terms & Conditions

ADMISSIONS

REQUIREMENTS

Students are admitted on a case-by-case basis after a consultation with one of our Educational Advisors. 

  • Students must be 18 years or older. 

  • Previous training, study and/or professional experience in a related field is helpful, but not required. 

  • For non-native speakers of English, a language proficiency equivalent to IELTS 6.5 overall (or equivalent) is required. 

Please note that all Digital Learning Institute courses are conducted through English, all course content, and live virtual classrooms, are delivered in English. Prospective students for whom English is not a native language are welcome to undertake our programmes however a working knowledge of the English language will also be required to benefit fully from this course. It is the responsibility of the student that their proficiency in English is adequate for the course to participate and complete assignments successfully. You can check your level of proficiency here: https://englishtest.duolingo.com/applicants 


DISABILITIES

Digital Learning Institute welcomes students with disabilities and makes every effort to provide facilities and support, where possible. We ask that students who may need additional support or facilities during their course inform us at the time of application to ensure supports can be put in place. 

CODE OF CONDUCT

All staff and students are expected to treat each other with dignity and respect. In the case of serious breaches, students may not be permitted to attend the remainder of their course, and no refund will be given. 

AUDIO & VIDEO RECORDING

All Digital Learning Institute online sessions are recorded. You are not obliged to appear on camera, however if you do have your camera and your microphone on you may feature in the recording. Recordings are shared with the participants of that class via private and unlisted links. Any unauthorised sharing of the recordings is prohibited. 

FOR INDIVIDUAL LEARNERS

PAYMENT TERMS AND CONDITIONS

PAYMENT METHODS 

Invoices are issued in Euro, US Dollar, Australian Dollar and GB Pound. However, please note the payment will be processed in Ireland, please contact your bank or card provider to discuss any additional fees that may apply to your transaction. You may pay for your course by a credit, charge or debit card. You acknowledge and agree that the Digital Learning Institute will not have any liability whatsoever for any insufficient funds or other charges incurred by you as a result of attempts to charge, and/or place holds on, your specified payment method as contemplated by these terms. 

You agree to pay us, through our payment processors, all charges at the prices then in effect for any purchase in accordance with the applicable payment terms presented to you at the time of purchase. We reserve the right to correct, or to instruct our payment processor or financing partner to correct, any errors or mistakes, even if payment has already been requested or received.  

Please note we cannot accept cheques.  

Failure to comply with payment terms will result in restricting access to course resources and could lead to withdrawal from the courses. 

SUBSCRIPTIONS

Subscription holders agree to pay the monthly, annual, or course fee specified when you purchase a Subscription (e.g. you opt to pay for a course in instalments). When signing up to complete a DLI course via instalment plan, you are committing to paying all instalments under the agreement which you have entered.

Depending on where you are based, the type of payment method used, and where your payment method was issued, your transaction may be subject to foreign exchange fees or differences in prices because of exchange rates and other geographic-specific pricing. Any agreement you have with your payment provider will govern your use of your specified payment method. Your failure to terminate and/or continued use of your Subscription reaffirms that we are authorized to charge you for that Subscription. This does not waive our right to seek payment directly from you for missed instalments.

You may be asked to provide a credit, charge or debit card number from a card issuer that we accept in order to reactivate your instalment plan subscription. You hereby authorize us to charge your specified payment method on a monthly or annual basis, in advance, for recurring Subscriptions, and to charge in advance for any course based or other subscription models, and/or to place a hold on your payment method with respect to any unpaid charges for Subscriptions. You authorize the issuer of your selected payment method to pay any amounts described herein without requiring a signed receipt. You authorize us to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your payment method until such amounts are paid in full. You agree to provide updated payment information upon request and any time the information you previously provided is no longer valid. You acknowledge and agree that Digital Learning Institute, will not have any liability whatsoever for any insufficient funds or other charges incurred by you as a result of attempts to charge, and/or place holds on, your specified payment method as contemplated by these terms.

You agree to pay us, through our payment processors, all charges at the prices then in effect for any purchase in accordance with the applicable payment terms presented to you at the time of purchase. You agree to make payment using the payment method you provide when you sign up for a Subscription. We reserve the right to correct, or to instruct our payment processor or financing partner to correct, any errors or mistakes, even if payment has already been requested or received.

We use Stripe.com to process single and recurring payments for plans and subscriptions. In this case, your card is securely stored with Stripe.com and future transactions are scheduled through Stripe Billing. This process keeps all our customer data secure and allows you to take advantage of our great payment plan options.

PAYMENT TERMS FOR COHORT BASED PROGRAMMES

Learners undertaking the Professional Diploma programmes may avail of the following payment plan:

100% prior to commencement

OR

3 monthly instalments of one third of Total Price (Total Price = Course price + 150.00 administrative fee)

OR

Spread the cost of your course over 10 months by applying for a student loan through Knoma (UK residents only)

In the event that the full payment is not made within the above timeframe, the student will not be able to complete the course, submit assignments or receive a grade. All fees paid up to this point are non-refundable and non-transferable.

Learners undertaking the certificate programmes are required to make a 100% purchase prior to commencement.

Learners enrolled in CPD only are expected to make a 100% purchase prior to access.

PAYMENT TERMS FOR ON DEMAND COURSES

Learners undertaking the Professional Diploma On Demand are able to secure the booking and gain access to the course within two working days by paying:

100% prior to commencement

OR

3 monthly instalments of one third of Total Price (Total Price = Course price + 150.00 administrative fee)

In the event that the full payment is not made within the above timeframe, the student will be removed from the programme. They will not be able to complete the course, submit assignments or receive a grade. All fees paid up to this point are non-refundable and non-transferable.

PAYMENT TERMS FOR SPONSORING EMPLOYERS

We can issue invoices to employers relating to individual bookings.  

To avail of specific payment terms applicable to learners sponsored by their employer, prospective student must obtain internal approval from their employer prior application to the course of choice. Approver’s contact details such as full name, work email and position will be requested by our sales consultant during the booking process to enable authorisation and invoicing process.  

Course fees must be paid for in full within 30 days of invoice date.  

Failure to make payments in the above time frame will result in the student being withdrawn from the course and/or not receiving their grades and completion certificate. All fees paid up to this point are non-refundable and non-transferable. 

VALIDITY OF INVOICES/QUOTES 

An invoice issued by the Digital Learning Institute is valid for a 30-day period from the date of issue, the Digital Learning Institute reserves the right to withdraw an invoice within this period by notifying learners in writing. All pricing is accurate as of the date of issue. Pricing adjustments will not be retrospectively applied to issued invoices. 

DISCOUNTS

Early Bird and other discounts provided are only applicable on certain courses. If you attempt to use a discount code against a course which is not included in the promotion, we reserve the right to reject your application. 

Discount codes must be used at the time of initial booking, they cannot be retroactively applied to your account. 

CANCELLATIONS

A learner may express their right to cancel their purchase via email within cooling off period of 14 days of purchase extended up to 5 days prior to course commencement date. On this expression a full refund will be issued without undue delay and in any event not later than 14 days. 

On Demand students will be permitted to cancel provided they have not accessed the content. 

If a refund is requested outside the cooling off period and less than 5 days prior to course commencement date, a Service and Administrative charge of €250 will be deducted from the refund due. Refunds can only be sent back to the original payment method used in a charge. In the cases cancellation request followed after deferral, a student’s initial purchase will be considered their commencement and as such a €250 charge will be deducted from their fees upon cancellation of their new intake. 

Once the course has been commenced by a student, this is an indication of use of service and express acceptance of the above terms and conditions, and as a result no refunds will be issued at that point as it negates the cooling off period. 

The Digital Learning Institute reserves the right to cancel, postpone or modify the course delivery dates. This will only occur to such an extent as is necessary. 

TERMINATION 

In the event of non-payment of the course fees by the specified dates, your access to the resources and your booking will be subject to termination, resulting in the discontinuation of our services. 

Moreover, if a student is withdrawn from a program, the balance paid will not be refunded, and they will be required to make full payment for a new course before enrolling.

DEFERRALS

Learners who wish to defer their commencement date may do so only in extenuating circumstances. Each learner is only able to defer twice. 

Deferral prior commencement date: 

First deferral may only be applied to learners who have paid at least €250.00 towards course fees. 

Second deferral may only be applied to learners who have paid the course fees in full. 

Deferral post commencement date: 

Deferral may only be applied no later than 2 weeks after the course commencement for cohort based and no later than 1 month for On Demand. 

All deferrals are at the discretion of the Digital Learning Institute. 

COURSE CHANGES

Learners who wish to change their course of study may request a change in writing to the Digital Learning Institute. Course changes will not be facilitated after the course commencement. If there is a cost difference associated with the course the additional fees (where necessary) must be paid by the learner prior to the change being processed. 

LEAVE OF ABSENCE

A Leave of absence may be accommodated for learners in extenuating circumstances to an initial maximum period of 3 months and are accommodated at the discretion of the Digital Learning Institute.  

REFUSAL

Digital Learning Institute reserves the right to refuse tuition fees and reserves the right to deny any applications. 

DISPUTES

The European Commission has provided an ODR website to help traders and consumers resolve disputes out of court: 

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

FORCE MAJEURE

Events Outside the Digital Learning Institute’s Control: 

Digital Learning Institute will not be liable or responsible for any failure to perform or delay in performance of any of its obligations under the Conditions that is caused by events outside reasonable control (a “Force Majeure Event”). 

A Force Majeure Event includes any acts, events, non-occurrence, omission or accident beyond reasonable control and includes, in particular (without limitation) the following: 

strikes, lock outs or other industrial action; or 

civil commotion, riot, invasion, terrorist attack or threat of terrorist attack or (whether declared or not) threat or preparation for a war; or 

fire, explosion, storm, flood, earthquake, subsidence, epidemic, other natural disaster; or 

impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or 

impossibility of the use of public or private telecommunication networks. 

Digital Learning Institute’s obligations under the Agreement will be suspended for the period of the Force Majeure Event. We will take reasonable steps (if within its reasonable control) to bring the Force Majeure Event to a close or to find a solution by which the Digital Learning Institute’s obligations under the Agreement can be performed despite the Force Majeure Event. 

PRIVACY AND SECURITY

We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy. You should review our Privacy Policy, which is incorporated into these Terms by this reference. 

GENERAL DISCLAIMER

This Site is intended to provide general information only, and should not be considered as a substitute for advice covering any specific situation. Users should seek appropriate advice before taking or refraining from taking any action in reliance on any information contained in any part of this Site. 

While Digital Learning Institute has taken every precaution in compiling this Site, neither it, nor its contributors, make any warranties, representations or undertakings relating to any of the content of the materials on the Site (including, without limitation, as to the quality, accuracy, completeness or fitness for any particular purpose of such content). 

Neither Digital Learning Institute, any of our affiliates, nor any of our or their respective licensors, licensees, service providers or suppliers warrant that the Site will be continuously available, or that your use of the Site or any function of the Site will be uninterrupted or error free, or that the Site and server will be free from infection, viruses and/or other components that have contaminating or destructive properties. 

The Site is provided by Digital Learning Institute on an “as is” and “as available” basis. To the fullest extent permissible by law, Digital Learning Institute disclaims all warranties, conditions and undertakings, express or implied. Digital Learning Institute does not warrant or make any representations regarding the use or the results of the use of the materials incorporated in the Site or any third-party website accessed through the Site in terms of their correctness, accuracy, timeliness, reliability, or otherwise and you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material. 

Further, please note that no advice or information, obtained by you from our personnel or through this Site shall create any warranty not expressly provided for in these Terms. Where you rely on any information, material or services on the Site, you do so entirely at your own risk. 

LIMITATION OF LIABILITY

You expressly understand and agree that (to the fullest extent permitted by law), Digital Learning Institute shall not be liable for any direct, indirect, incidental, special, consequential, exemplary or punitive damages, or any other damages whatsoever, including but not limited to, damages for loss of profits or contracts, income or revenue, goodwill, anticipated savings, data or other intangible losses (even if we have been advised of the possibility of such damages), arising out of, or resulting from: the use or the inability to use the Site; the use of any content or other material on the Site or any website or websites linked to the Site; unauthorised access to or alteration of your transmissions or data; statements or conduct of any third party on the Site; or any other matter relating to the Site. 

If you are dissatisfied with these Terms, your sole and exclusive remedy is the discontinuation of the use of the Site. 

YOUR OBLIGATIONS

In accessing any part of our Site, you agree not to use the Site or cause or permit the Site to be used: to jeopardise or prejudice the operation, quality or integrity of the Site, or the operation, quality or integrity of any telecommunications network; to harvest or otherwise collect information about others, including e-mail addresses, without their consent; for any commercial purpose including any direct marketing, surveys, contests or pyramid schemes, nor to use the Site to participate in sending chain letters, junk e-mail, spam, duplicative or unsolicited messages, advertising or promotional material; to distribute, download, upload, or transmit any material which contains viruses, Trojan horses, worms, or other harmful or disruptive components to attack the Site via a denial-of-service attack or a distributed denial-of-service attack; or contrary to the terms and conditions of any Internet Service Provider you may use. 

You further agree to defend, hold harmless and indemnify DIGITAL LEARNING INSTITUTE for any loss, expenses or damage we suffer or incur if you breach any of these obligations or any other Terms. 

The Site is controlled and offered by DIGITAL LEARNING INSTITUTE from Ireland. Those who access or use the Site from other jurisdictions do so at their own volition and are responsible for compliance with local law. 

LINKS

The Site contains links to third party websites. These links are provided for your convenience only and you are solely responsible for evaluating the content and accuracy of materials on such third-party websites. If you choose to access linked third-party websites, you do so at your own risk. 

Digital Learning Institute generally welcomes the hyper-linking to the Site from other appropriate websites. Any links to the Site from another website must be presented in such a manner that the viewing of the Site is not impaired by framing or similar techniques that may impact the visitor’s perception of the Site or their user experience. 

NOTICE AND TAKE DOWN PROCEDURE

If you identify material on the Site which you believe infringes any of your own intellectual property rights, you should contact us by writing. Your letter must include the following: 

A signature confirming that you are the owner of an exclusive right, or that you are a person authorised to act on behalf of the owner of an exclusive right, that is allegedly being infringed on the Site; 

You must identify the copyrighted work(s) claimed to have been infringed on the Site; 

You must identify the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Digital Learning Institute to locate the material; 

You must provide information reasonably sufficient to permit Digital Learning Institute to contact you, such as an address, telephone number, and, if available, an email address at which you may be contacted; 

You must confirm in writing that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and 

You must confirm in writing that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. 

Where Digital Learning Institute receives a valid notice containing the above information, we will take steps to investigate the matter and, where we are satisfied that the allegation is merited, we will remove the offending content. Any removal will be on a “without prejudice” basis and shall not constitute any admission of responsibility on the part of Digital Learning Institute or any other party. If you have any other concerns regarding the Site, please see the Contact details at the end of these Terms. 

GOVERNING LAW

The Site has been designed and these Terms shall be governed by and construed in accordance with the laws of Ireland (excluding Northern Ireland). Any dispute arising out of the access or use of the Site will be subject to the jurisdiction of the Irish courts (excluding Northern Ireland). 

ADDITIONAL TERMS

These Terms constitute the entire agreement between you and Digital Learning Institute with respect to your access and use of the Site and any third-party website accessed through the Site. If any of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable form these Terms and shall not affect the validity and enforceability of any remaining provisions. Our failure to exercise or delay in exercising a right or remedy provided by these Terms or by law does not constitute a waiver of those or any other rights or remedies. 

Certain pages on the Site may contain additional terms and conditions or data protection notices. Such additional terms shall apply in the manner set out but shall be in addition to, and not in substitution for, these Terms. 

CONTACT

Customers can contact  hello@digitallearninginstitute.com 

FOR ORGANISATION FUNDED GROUP BOOKINGS

PAYMENT TERMS

Organisation funded group bookings must be paid for in full within 60 days of invoice date.  If the Organisation does not pay the invoice to the Digital Learning Institute by the date specified, Digital Learning Institute may charge interest to the corporate client on the overdue amount at the rate of 8% a year above the European Central Bank rate. This interest will accrue on a daily basis from the due date until the date of actual payment of the overdue amount. 

Failure to make payments in the above time frame will result in the student(s) being withdrawn from the course and/or not receiving their completion certificate. All fees paid up to this point are non-refundable and non-transferable. 

VALIDITY OF QUOTES

A quote issued by the Digital Learning Institute is valid for a 30-day period from the date of issue, the Digital Learning Institute reserves the right to withdraw a quote within this period by notifying purchasers in writing. 

Billing 

The corporate partner agrees to pay, within 60 days of invoice, all charges at the prices then in effect for any purchase in accordance with the applicable payment terms presented to the company at the time of purchase. We reserve the right to correct, or to instruct our payment processor or financing partner to correct, any errors or mistakes, even if payment has already been requested or received. 

GROUP BOOKING DISCOUNTS

Any discounts applied to group bookings are subject to the discretion of the Digital Learning Institute Sales Team. Only one discount can be applied per group booking deal. Deals or discounts are not guaranteed for new purchases made thereafter. 

REFUNDS & CANCELLATIONS

Organisations purchasing a group booking may express their right to cancel their purchase via email up to 10 days prior to their students first course commencement. On this expression a credit note will be issued without undue delay and in any event not later than 14 days. 

If a refund is requested in writing less than 10 days prior to the commencement of the first corporate student booking, a Service and Administrative charge of 10% of the total booking cost will be deducted from the refund due. Refunds are issued in the form of a credit note to the company. In the cases of deferral a company’s initial purchase will be considered the first students commencement and as such a 10% charge may be deducted from their fees upon cancellation of their new intake. 

Once the Course has been commenced by a student, this is an indication of use of service and express acceptance of the above terms and conditions, and as a result no refunds will be issued at that point as it negates the cooling off period. 

The Digital Learning Institute reserves the right to cancel, postpone or modify the course delivery dates. This will only occur to such an extent as is necessary. 

DISPUTES FOR ORGANISATIONS

The European Commission has provided an ODR website to help traders and consumers resolve disputes out of court:  

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

GROUP BOOKING SEATS

Digital Learning Institute requires students to be enrolled in their course within 12 months of purchase date, including deferrals. It is up to the organisation to ensure these seats are filled within this time frame. Any remaining seats not used within the 12-month period cannot be transferred to a later date in time. Organisations must inform their learners of the below terms and conditions. 

As a student being sponsored by your organisation, you agree to your progress and completion data to be sent to the designated organisation contact. 

GROUP BOOKING COURSES

Please note that an organisation’s student bookings are placed in courses with other students. Should an organisation wish for a specific private course, this must be arranged with the Digital Learning Institute sales & academic teams. Unless otherwise stated, no curriculum changes will be accommodated for group bookings outside of a private course context.   

Organisations may add a student who is already directly registered on a course with Digital Learning Institute to their student list. If the student has not commenced their course, Digital Learning Institute will issue a refund of balance paid to-date to the student. If the student has started the course, or should a student have already completed the course, a refund cannot be issued by Digital Learning Institute. 

ENROLMENT

PROGRESSION AND COMPLETION INFORMATION

Digital Learning Institute act as a sub processor of the data provided by the Organisation (Controller) making the group booking. As per the statement of work, signed before training commencement, enrolment of the organisation’s students provides Digital Learning Institute with permission to process this data and report key statistics back to the contracted party (the controller). The controller is obliged to make the students (data subjects) aware of this prior to enrolment. We will share certain personal information including students’ names, emails, progression information and assessment results with a named representative of the contracted organisation via secure file transfer upon conclusion of the agreed training. As a learner, by enrolling in the course you agree to the above. 

DEFERRALS/COURSE CHANGES

Group Booking Learners who wish to defer their commencement date may do so only in extenuating circumstances. Deferral may only be applied no later than 2 weeks after the course commencement for cohort based and no later than 1 month for On Demand, providing these deferrals fall within one year of purchase date. All deferrals are at the discretion of the Digital Learning Institute. Learners who wish to change their course of study may request a change in writing to the Digital Learning Institute. Course changes will not be facilitated after the course commencement. 

PRIVACY AND SECURITY FOR ORGANISATIONS

We are committed to protecting the privacy and security of our organisation partners. All personal data that we collect from the organsiation in relation to its purchase or student enrolments will be processed in accordance with our Privacy Policy. You should review our Privacy Policy, which is incorporated into these Terms by this reference. 

CONTACT

Organisations can contact hello@digitallearninginstitute.com