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Student Stories
Cutting Through the Hype: Alan’s Journey to Understanding What AI Really Is
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Alan’s career spans aerospace, defence, and now administrative leadership in state government. Across these sectors, he’s seen countless technologies rise with big promises. But when it came to artificial intelligence, he wanted something different.
He wanted clarity, not hype.
That’s why Alan enrolled in the Applied AI Literacy Certificate: to gain an accurate, grounded understanding of what AI really is today, what it can genuinely do, and how it can be applied responsibly in public-sector environments.
Hear Alan’s story below..
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Why He Chose the Applied AI Literacy Certificate
After years working across high-stakes industries, Alan knew that every new technology carries both opportunity and risk. When he looked at AI, he saw a lot of confident predictions...but also a lot of noise.
What he wanted was the truth.
“I wanted a true understanding of what AI actually is today, not the sales hype. This program gave me exactly that.”
The course’s balanced, evidence-based perspective was exactly what he was looking for.
Experience During the Course
Alan began the program with confidence, but quickly discovered that even as an introductory course it offered far more depth than expected.
The range of knowledge, the structured approach, and the expertise of the instructor, made the experience engaging and eye-opening.
“It doesn’t matter what level of AI knowledge you come in with. Mark knew so much, and the content was so well structured, that there was always something new to learn.”
He also found it easy to balance alongside work.
The commitment was small, but the return was significant.
“The information is concise, the structure is clear, and the benefits go far beyond the time you invest.”
Putting Learning into Practice
Alan didn’t wait to use what he learned.
Using the frameworks from the course, he began transforming how processes are captured and analyzed in his government department. Leveraging AI-assisted transcription, he takes colleagues’ verbal explanations of a process and instantly turns them into clear, accurate workflow maps.
The result is meaningful, measurable impact.
“It’s easier to communicate with people and use their input to create products. We can capture a process from a simple conversation, map it instantly, and help people see what they really do.”
These AI-driven process maps are already helping to speed up operations and improve collaboration across teams.
Impact and Results
For Alan, the greatest value isn’t just in his own learning it’s in how he now supports others.
He helps coworkers and teams adopt AI effectively, use it for the right tasks, and avoid unnecessary pitfalls. He’s building AI confidence across his department, not just for himself.
“I see the biggest impact in helping coworkers use AI to the best advantage getting the most out of it without getting bogged down in what it can’t do yet.”
Ready to build real confidence in AI?
Whether you’re in government, enterprise, or education, the Applied AI Literacy Certificate gives you a grounded, practical understanding of AI without the hype.
Start your journey today and learn how to use AI safely, effectively, and strategically.
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