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Building Success: Jayne’s Team Leads the NHS Digital Learning Revolution


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Building Success: Jayne’s Team Leads the NHS Digital Learning Revolution

From face-to-face training to leading a digital learning revolution, Jayne Headland is transforming how the NHS delivers education with the power of eLearning.

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I’m Jayne Headland, the Digital Learning Manager at Tees, Esk and Wear Valleys NHS Foundation Trust (TEWV), where we focus on mental health services. I manage a team of 8, creating digital learning materials for IT systems, software, and processes. After 11 years at the NHS, my role shifted from data and IT engagement to digital learning during the pandemic, pushing us to move quickly into virtual and eLearning spaces.

Can you share some of your current projects and challenges?

Our key focus is supporting training for our new electronic patient record system. When the pandemic hit, we had to transition from face-to-face training to remote sessions and develop digital resources fast. Now, we’re building a comprehensive digital learning package for our new system, something we had no experience with, which led us to the Digital Learning Institute (DLI).

How did the Digital Learning Institute help you and your team?

DLI filled the gaps in our instructional design knowledge. The course provided templates, processes, and software insights like Articulate, helping us streamline our eLearning development. The support from DLI, especially with technical challenges, has been invaluable. We’re now more confident in creating engaging, easy-to-understand training, which has received great feedback from our staff.

How has the course helped your career?

The course boosted my confidence, especially in digital design, helping me overcome imposter syndrome. It gave me a solid foundation and helped my team stay up-to-date with modern digital training methods. One of my team members even earned their first certificate in 30 years, which was a big motivator for all of us.

What advice would you give to someone considering the DLI course?

I’d say go for it. The world of eLearning is growing fast, and this course gives you the foundation and contacts to excel in it. It’s an exciting space, and the course opens up endless opportunities for professional growth.