How Laura Demystified AI and Started Using It Confidently in Consulting

Laura’s role has always been that of a learning consultant - supporting people inside and outside organisations to think strategically about learning solutions and performance improvement initiatives.

She enrolled in the Digital Learning Institute’s Professional Certificate in AI Literacy because she wanted to learn how to think critically about AI in the context of her work. Having heard positive feedback from former colleagues and friends who had taken DLI courses in the past, she decided to sign up.

Before starting, Laura felt: “Curious, certainly not confident, [and] a little overwhelmed.”

Hear from Laura directly below!

Laura wanted a clearer understanding of AI beyond the noise - especially the fear-driven narratives she kept hearing in professional and social settings.

She wanted to approach AI with an open mind and build a solid understanding of what it means for people and organisations.

For Laura, the most valuable part of the course was the module on learning with AI - especially the practical ways AI can support learning and knowledge work.

She highlights how she learned to use AI for:

• effective summary activities

• using AI to act as a tutor to support learning processes

• better understanding how AI learns and how it interprets what you ask of it

Laura also appreciated the course’s challenge to common assumptions about “prompt engineering.”

In her day-to-day consulting work, Laura now uses AI to improve and simplify processes she’s been working with for years.

Whether it’s:

• summarising articles to speed up analysis

• generating ideas based on contextual information she provides

• creating rough outlines and prototypes for early-stage concepts

Laura describes bias and ethics as a consistent focus throughout the course - and something she sees as essential to using AI well.

She reflects that AI is shaped by human information (and therefore human bias), while also lacking the “invisible context” people develop through lived experience in organisations.

For Laura, that’s why AI can be useful as a neutral thinking partner (with careful context and judgement):

She’s used this approach both individually and with client teams to expand options and make better decisions:

And she’s found it helps her teams move faster with better risk awareness:

Laura is clear that AI is becoming a foundational element in learning and consulting work - and that now is the time to engage with it thoughtfully.

She would recommend the course to others in L&D and consulting because it helps demystify AI and build critical judgement - not just passive adoption.

And importantly, she says it helps people see their role in shaping how AI is used:

👉 Want to demystify AI and build confident, responsible practice?

Explore the Digital Learning Institute’s Professional Certificate in Applied AI Literacy and learn how to think critically about AI - what it can (and can’t) do, how it’s evolving, and how to use it effectively in real work.

Enroll today!

• Enrolled to think critically about AI in learning and performance improvement

• Moved from curiosity and overwhelm to clearer understanding

• Found “Learning with AI” the most valuable module (summarising, tutoring support, how AI learns)

• Now uses AI in consulting for summarising, ideation, and rough prototyping

• Valued the course’s focus on ethics and bias, and using AI as a “neutral thinking partner” with context

• Recommends the course to L&D and consulting professionals as an empowering way to engage responsibly

Is the Professional Certificate in AI Literacy practical or theory-based?
Practical and grounded. Laura highlights real ways to use AI in day-to-day work - like summarizing, ideation, and prototyping - alongside understanding how AI works “under the hood.”

What topics does the course focus on most?
Laura found the “Learning with AI” module most valuable, covering how AI can support learning (for example, effective summarizing and using AI as a tutor) and how AI learns and responds to prompts.

Can you apply what you learn while studying?
Yes. Laura describes using AI immediately in her consulting work to speed up analysis, generate ideas from context, and create rough outlines in the prototyping phase.

Does the course cover ethics and bias?
Yes. Laura says bias and ethics were a focus throughout, and she describes using AI as a “neutral thinking partner” with careful context and risk awareness.