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Student Stories
Turning AI Hype into Practical Business Impact
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As a Digital Learning Director working in the customer education field, Simon Dunant could already see the profound impact AI was having on his industry. While he had experimented with tools like ChatGPT and Gemini, he wanted to move beyond experimentation and gain a deeper, more formal understanding.
“With the speed that AI is evolving, I really needed to get some formal understanding of AI — a grounding, especially with so much hype in the news around the subject.”
Hear from Simon directly below!
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Why He Chose the Applied AI Literacy Certificate
Within his organization, Simon noticed that AI conversations were usually led by data scientists. For others, including himself, the discussions often felt out of reach.
“When conversations crop up about AI within our organization, it always seemed to come from the data scientists… a lot of those conversations seemed to go over my own and other colleagues' heads. Taking this course was a real opportunity to get educated on the fundamental topics around AI.”
Experience During the Course
The course gave Simon a broader perspective on AI, not just how to use tools but also how to critically assess them.
“I really wanted to get to grips with the critical thinking around AI — things like security, data protection, all of those impacts on the business and how we can stay one step ahead.”
He also appreciated the way the course was structured:
“The presentation style was just the right mix of expert instruction with plenty of time for peer discussion and activities that really put your critical thinking to work.”
Putting Learning into Practice
Simon immediately applied his learning in the workplace.
“After completing the course, I've implemented a company AI Slack channel that opens up the conversation across the business… We're having very different discussions now about AI, especially around security and privacy.”
He also found that AI freed him from repetitive tasks and opened up time for more strategic work.
“Some of the things I’m doing today like image and video editing are already becoming a thing of the past. It actually frees up my time to perform more leadership and growth-based tasks that I would have otherwise never had the bandwidth to get to.”
Impact and Results
For Simon, the course was transformative, building both knowledge and confidence.
"I really do think this course helped me understand the seismic shifts that are happening in the world of work. If you're feeling overwhelmed, left behind, or just plain apprehensive about how AI will impact your work, I'd definitely recommend enrolling."
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