From Framework to Rollout: How AXA Ireland Is Upskilling for AI

Most organizations have an AI skills framework. L&D has the mandate to implement it. Almost none have a confident rollout plan.

In this live, practical case study, John Kilroy, Founder and CEO of the Digital Learning Institute, is joined by Milla Clynes, Head of Capability at AXA Insurance Ireland. Together they walk through how AXA is rolling out AI upskilling across the enterprise: what they did, how they sequenced it, and what they'd do differently.

Attendees take away a free diagnostic and a mapped skills framework.

From Mandate to Roll Out Map

Why Most AI Skills Rollouts Stall Before They Scale: The three traps organizations fall into 

• Trap 1: Treating AI upskilling as a single audience problem.  

  Sending the same learning to everyone wastes budget, generates compliance theatre, and misses the people who could drive adoption. 

• Trap 2: Starting with tools training before establishing a shared baseline. 

  Without a common foundation in responsible use, you're building on sand and your risk and compliance teams will eventually push back. 

• Trap 3: L&D designing in isolation from the AI steering group.  

  The budget entirely isn't entirely in L&D's hands. If you're not speaking the steering group's language: Risk, governance, measurable capability uplift - your plan won't survive contact with senior leadership. 
  

• How AXA approached AI capability: building literacy and behaviours, including leadership in the age of AI

• Segmenting the workforce: the model that made rollout possible

• Sequencing the rollout: from diagnostic to deployment

• Working with the AI steering group: how L&D earned a seat at the table

• The decisions to make before you design: and lessons learned along the way

You'll leave with a practical framework, actionable insights, and the confidence to start shaping an AI-ready, responsible workforce.

John Kilroy is the Founder of the Digital Learning Institute and a leader in digital education, with over two decades of experience in driving innovation in online learning. Specializing in learning design, technology, and management, John has been instrumental in shaping the future of digital education through his work with global organizations. His focus is on creating engaging and impactful learning experiences that leverage the latest tools and technologies. As an advocate for digital transformation, John continues to push the boundaries of what’s possible in education.

Milla Clynes is the Head of Capability for AXA Ireland and leads Recruitment, Talent & L&D, and Technical Training. One of her strategic focus areas is developing the right AI Capability both in terms of literacy and behaviours, including leadership in the age of AI.