From Challenge to Success: Andrea and her Teams Path to Virtual Training Excellence

As a Program Lead at Icon Plc, I manage digital and virtual instructor-led training programs. Our academies, which are 10-16 weeks long, blend live instruction with online learning. Since the pandemic, we’ve fully transitioned to virtual delivery, which was a challenge but ultimately a smooth process given our experience with digital training.

There was a growing need for more online materials, and we were outsourcing a lot of work. By upskilling through the Digital Learning Institute, we’ve reduced outsourcing and can now create digital content much faster. This has allowed us to be more agile and responsive to training needs within our own groups.

The Digital Learning Institute program gave me and my colleagues a strong framework for digital learning, as well as access to new tools and resources. The program boosted our confidence in using technology and helped streamline communication with our instructional designers, making the course development process more efficient.

We’ve doubled our workforce following an acquisition, and the skills we gained have provided a common framework to help us collaborate with our new colleagues. This shared understanding is crucial for integrating our learning strategies moving forward.

The course is beneficial for anyone in learning and development—whether you’re an instructor, training manager, or decision-maker. It offers valuable insights into the tools and strategies that can enhance your organization’s training capabilities. Plus, it provides a broader view of what’s possible outside your company, allowing you to bring fresh ideas into your learning programs.