From Traditional Learning to Digital Mastery—Discover How ING’s Risk Academy Transformed Through Digital Upskilling

As corporate training evolved, ING’s Risk Academy transitioned from traditional to digital learning. This shift required new tools and a fresh approach, and through targeted upskilling, we transformed our capabilities to deliver impactful digital learning globally.

At ING’s Risk Academy, our team focuses on addressing the learning needs of risk professionals. I joined the team in 2018 as a Senior Learning Consultant, overseeing global projects and ensuring that our courses met the evolving requirements of the bank. My role ranged from assessing employee needs and designing training programs to managing our course portfolio, including the transition to MyLearning, a Learning Experience Platform (LXP). This transition required us to rethink how we delivered training and ensured that courses were accessible and relevant to our employees.

Our team was made up of professionals from various backgrounds, with most of us having more experience with traditional, in-person training. The shift to digital learning presented several challenges. We had to adapt quickly, balancing different approaches while ensuring that everyone was comfortable with the new digital platforms. Our diverse professional experiences meant our methods varied, but each of us contributed unique strengths to the process. The challenge was in maintaining the quality of learning while adjusting to a completely new medium.

The introduction of the Professional Diploma in Digital Learning Design played a crucial role in helping us align our digital learning strategies. The program helped bring consistency and a modern approach to our work, ensuring that our training met contemporary standards. The transition wasn’t just about transferring traditional methods online; it required us to explore new digital learning strategies, which the program illuminated. This enabled us to enhance the quality and relevance of the courses we offered to risk professionals globally.

The program had a significant impact on our team’s overall performance. It helped us standardize our learning processes, and we saw immediate improvements in the quality and delivery of our digital training. The structured approach we gained from the program allowed us to better manage our projects and create training solutions that were both engaging and effective. The new perspectives on digital strategies not only improved our technical skills but also reshaped our approach to learning design.

For someone like me, who thrives on structure and seeing the bigger picture, the program was invaluable. It provided clear frameworks that I now use regularly, guiding me through the process from understanding learner needs to designing and delivering impactful training solutions. The structured approach—from defining the “who” to understanding the “what,” “why,” and “how”—has been instrumental in my role, helping me better manage global projects and enhance our course offerings.

We opted for the Digital Learning Institute because it offered a comprehensive and flexible program that fit our needs. The course didn’t just provide specific learning modules but also a holistic view of digital learning that was critical for our growth. The convenience and depth of the program made it the perfect choice, and it proved so effective that we recommended it widely across ING.

The diploma has had a transformative effect on our team. It equipped us with the tools and skills needed to elevate our digital learning capabilities, resulting in greater engagement and more efficient project management. The clear structure and practical application of skills allowed us to produce high-quality learning materials, making us more self-sufficient and cost-effective as a team. The results have been overwhelmingly positive, with increased demand for our courses and a notable improvement in the overall learning experience.

I highly recommend the Professional Diploma in Digital Learning Design to any organization looking to enhance their digital learning capabilities. The structured learning path and hands-on approach have made a profound impact on our performance and the quality of our training solutions. If you want to equip your team with the skills necessary for the future of learning, this diploma is an excellent investment.