Driving Team Success: How Justine Transformed Learning for Her Organization with Digital Design

Transforming our learning approach from good to exceptional, the Digital Learning Institute gave our team the instructional design skills we needed to elevate training for 40,000 employees.

As a Senior Director at ICON University, I oversee curriculum development for 40,000 employees, with a specific focus on core business areas like clinical research. Our small but effective team of 100 manages the learning and development needs of this expansive employee base. However, before joining the Digital Learning Institute’s Professional Diploma in Digital Learning Design, we faced challenges. While our team was skilled in course development and delivery, we lacked formal training in instructional design. This meant our approaches lacked a clear methodology and understanding of the 'why' behind our strategies.

The decision to join the DLI program was driven by the need to strengthen our instructional design skills. Having completed the course myself, I knew it would help fill the gaps in our team’s knowledge. The course offered a deep dive into instructional design principles, bridging the gap between theory and practice. Our team learned not only how to create effective training programs but also how to think critically about learning and development strategies. This comprehensive learning fostered a culture of cross-skilling, project management, and enhanced collaboration within our team.

Since completing the course, our team has transformed. With a solid grasp of instructional design, we now create more meaningful and impactful learning experiences, aligned with our business goals. We've eliminated inefficiencies, reduced redundant courses, and improved our vendor partnerships by selecting those who share our commitment to quality and instructional design principles. This structured, principle-driven approach allows us to support ICON University’s mission to deliver just-in-time learning solutions that meet the evolving needs of our global workforce.

The DLI program has uplifted our team’s capabilities and shown us the importance of structured instructional design. We now have the tools to confidently tackle complex curriculum development, improving both the efficiency and effectiveness of our learning programs. This journey with the Digital Learning Institute has reinforced the critical role of instructional design in achieving our organizational learning goals.